We have designed the Standalone DVR to be hidden but yet still have IR control. That is why the IR receiver is external. Please find the IR cable and plug into the IR slot. 1) There is an IR port at the back of the DVR 2) There is a IR receiver cable that includes with the DVR. 3) Plug the cable in the IR port. If the remote control is still not working, please check the following setting. Menu --> Advance --> System --> IR (must be on)