1 Hour Technical Support Advance Configuration

        1 Hour Technical Support Advance Configuration

        Worldeyecam
        SKU: 1HrTechSupport

        1 Hour of Technical Support for equipment not purchased from Worldeyecam.

        • $80.00
         
        OR

        Why Worldeyecam ?



        We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

         

        In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

        free-tech-support

        Free Technical Support

        Complimentary technical support includes:

        • Basic System Implementation (one-time event, 30 minutes max)
        • Break/Fix support under manufacturer warranty
        • Basic camera, network, and NVR/DVR troubleshooting


        Out of scope, additional setup, and advanced support is available at $80/ hour.



        Call us at: 888-211-2288

        Email: support@worldeyecam.com

        Business hours: Monday - Friday, 8:00am-5:00pm PST

        • Premium Technical Support Offerings


        • End User Training
        • Available at $80 / hour
        • Must be scheduled in advance
        • View our Training Options

        Advanced Training


        Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

        We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

        Advanced Support can be purchased at $80/ hour.






        Technical Support Scope

        Support
         Activity
        Free
        Support
        Advanced
        Support
        Basic System Setup - 30 minutes max.
        Break/Fix Issues - Including RMA's and DOA
        Basic camera, network,
        and NVR/DVR troubleshooting

        Advanced Support  
        Configuration for Remote Access
        Mobile App Configuration
        Camera / NVR Time Settings
        Motion Detection
        Setup Recording Schedules
        Email/SMS Alert Configuration
        Configure VMS/NVR Camera Matrix View
        NVR/VMS Muliple User Setup
        Archive to NAS
        Camera Image Settings Configuration
        License Plate Capture - Day/Night
        Setup Router/ Modems /4G Hotspots
        Third Party Mobile App Configuration
        IP Reconfiguration
        Cameras without Networks
        Advanced Networking
        MAC Client Setup
        Other Advanced Configurations

        System Implementation Plans

        BronzeSilverGold
        Pricing:$30
        Device
        $60
        Device
        $80
        Device
        Basic Setup
        Questions-limited
        to 30 Min Max
           
        Add Cameras
        to NVR Server
        / DVR
         
        Enable Continuous
        Recording
        Camera / NVR
        / DVR Time Settings
        IP Assignment **
        Device Firmware Update **
        Configuration for
        Remote Access
        (Port Forwarding & DDNS) ***
        Mobile App
        Configuration for
        Single User
        Verification that
        Cameras are Recording to
        NVR / DVR
        Wireless Network
        Configuration
          
        Motion Detection
        Configuration
          
        Email / SMS Alert
        Configuration
          
        Configure VMS /
        NVR Camera Matrix View
          
        NVR / VMS Muliple
        User Setup
          
        Archive to NAS  
        Evaluate Camera
        Field of View (FOV)
          
        Camera Image
        Settings Configuration
        (Focus, Exposure, D / N Settings, etc)
          
        System Training
        Max 1hr.
          
        License Plate Capture
        Day / Night
          
        Setup Router / Modems / 4G Hotspots  
        Third Party
        Mobile App
        Configuration
          
        IP Reconfiguration  
        Cameras without
        Networks
        (No internet access available)
          
        Advanced Networking  
        MAC Client Setup  
        Other Advanced Camera
        or NVR /
        VMS Configuration
          
        Multi User and
        Advanced User Training
          
          • SKU
            1HrTechSupport
        • Manufacturer
          Worldeyecam

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        Guarantee SealOur Commitment
        The mission of WorldEyeCam, Inc.is to provide consumers with the most up to date security products at the best prices available on the market today. As security is advancing at such a rapid rate we try to exceed our customers expectations by providing unparallel customers service and technical support. We strive to stay on the forefront of the most up to date products and news in regards to our industry. Our website www.Worldeyecam.com contains a broad spectrum of surveillance products as well as industry information. Our website is updated daily as we make our way through this technological wave of security products. Our goal and focus is to stay on top of the latest innovations in technology and securities and to remain a trusted industry leader for years to come.

        WorldEyeCamis a CCTV products distribution and integration company located in Southern California in the heart of Orange County. We operate out of a 14,000 sq.ft warehouse & a separate product demo show room. We proudly offer 1st class technical support for our customers we serve with the complete understanding that it is you, the customer that matters to every successful business. If you haven't already learned the hard way, you will understand that it takes more than just a website and the ability to sell a product - anyone can sell a product! But, it takes commitment to offerDEPENDABLE AND CONSISTENT technical support & customer SERVICE AFTER THE SALE. We stand behind our products 100% and we are in it for the long haul & to keep you, the customer happy.

        Why Buy From The Worldeyecam Security Store. 30 Day Money Back Guarantee Latest Product Version Guarantee Fast Accurate Same Day Shipping Friendly customer service.

        We are committed to providing our customers with "Complete Purchasing Experience Satisfaction" This means quality customer service from pre-purchase support, easy secure encrypted ordering, fast UPS shipping , comprehensive after sales tech-support by certified professionals and hassle free returns.

        Shipping Information
        FREE UPS Ground Shipping Continental US addresses on all orders over $1000.00 All in stock items are usually shipped Same Day (*not including weekends and holidays). For any Order for Bulk Cables that weigh over 75 lbs will be charged extra. Orders placed before 3 pm PST, or 2 pm for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day. Orders placed by internet or by phone receive the same priority handling.

        We accept the following payment methods:

        Accepted payment methods


        Government PO Purchase Orders

        Why Buy From The Worldeyecam Security Store. 30 Day Money Back Guarantee Latest Product Version Guarantee Fast Accurate Same Day Shipping Friendly customer service.

        We are committed to providing our customers with "Complete Purchasing Experience Satisfaction" This means quality customer service from pre-purchase support, easy secure encrypted ordering, fast UPS shipping , comprehensive after sales tech-support by certified professionals and hassle free returns.

        Shipping Information
        FREE UPS Ground Shipping Continental US addresses on all orders over $1000.00 All in stock items are usually shipped Same Day (*not including weekends and holidays). For any Order for Bulk Cables that weigh over 75 lbs will be charged extra. Orders placed before 3 pm PST, or 2 pm for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day. Orders placed by internet or by phone receive the same priority handling.

        Security Guaranteed 
        We use SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link We will never share your personal information, including your email address, with anyone or any company for any reason (except as required by law.)

        This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).Ordering from Worldeyecam online is very Safe and Secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server, We use what is called SSL (secure socket layer) technology. We use the highest bit encryption with SSL at 128 bits. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment.





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